I ordered in the bistro and my Fries were burnt. I brought along some things I can have but there was no microwaves. I’m a diabetic and Have High blood pressure. My husband and I visited Jakes this weekend. “THE MCKENDRYS” as we are welcomed by your front desk staff. Please reconsider your criteria as I am sure we are not the only one that will be affected by this and disappointed as well. We may not spend tens of thousands of dollars but we are loyal customers of your establishment. We walk in they know us by first names as do we know theirs. We have never ever had a problem staying there along with the hotel staff are wonderful and have always been accommodating to my “feather free room” request. Are we going to lose the one night a week per person each now? I have spoken to many people who are in the same situation as us and now we will end up having to find and give our money to another hotel chain. We visit family often and find that Jakes has always been the go to place for having fun and earning comp rooms at the same time. Now they have somehow changed the criteria. We have gambled enough to bring ourselves up to two comps a week per person spending the same amount of cash each time.

We have been coming to Jakes for years more in the last two years since we moved to Pennsylvania.